Return Policy

We are a professional website design and development company based in Gaithersburg, MD. Ever since we were founded in 2014, we have been focused to provide innovation with affordability and substantiality to the community. Read to learn more about what we believe in, why we do, and how we innovate below.

Return Policy

Type of services: Web Design, Redesign and Software Development
Effective date: 1th day of October, 2023

Website Innovator Return Policy for Web Design and Software Development Services

1. Overview

At Website Innovator, we are dedicated to providing high-quality web design and software development services. We understand the importance of every project to our clients, and we strive to meet their expectations at every step. The following Return Policy outlines the terms and conditions related to the payment, invoicing, and potential returns for our services.

2. Initial Payment and Invoice

Upon commencement of a project, an initial invoice will be presented to the client. This invoice will typically cover the foundational work, planning, research, design drafts, and initial stages of development.

3. Non-Refundable Clause

Please note that the initial payment made towards the first invoice is non-refundable. This policy is in place due to the resources and man-hours allocated right from the onset of the project. The initial payment compensates for the time, effort, and resources already spent on the project, regardless of its future course.

4. Final Payment and Completion

Once the project reaches its completion, a final invoice will be generated. Upon settling this invoice, clients will receive all the deliverables associated with their project.

5. Quality Assurance and Revisions

Our team is committed to ensuring our clients are satisfied with the end product. Before finalizing the project, clients will have the opportunity to review, provide feedback, and request changes in line with the project's scope.

6. Cancellation or Termination of Project

If a client wishes to cancel or terminate the project after the initial stages, they are obligated to pay for the work completed up to the point of termination. As the initial payment is non-refundable, any additional work done beyond the initial payment will be invoiced accordingly.

7. Exceptional Circumstances

In exceptional circumstances where Website Innovator cannot continue or complete the project due to unforeseen internal challenges, we will discuss and negotiate a fair and appropriate resolution with the client, which may include partial refunds or alternative compensations.

8. Third-Party Services and Fees

Any third-party services, plugins, or licensing fees that are procured specifically for the client's project are non-refundable. Clients will be informed of such costs in advance.

9. Changes to Return Policy

Website Innovator reserves the right to modify this Return Policy at any time. Clients are encouraged to periodically review this policy to stay informed.

Thank you for choosing Website Innovator for your web design and software development needs. We value your business and look forward to delivering exceptional service. If you have any questions or concerns about our Return Policy, please don't hesitate to contact us.

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We hope you feel convinced by now. If you have any questions, regarding for an order or about the website please feel free to let us know.